Counsel & Coach LLC ("Counsel & Coach", "we", "our", or "us") is committed to protecting your privacy and handling your personal information with care, confidentiality and respect. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our services, or engage with us for counselling or coaching.
As a company registered in Sharjah Media City (SHAMS), United Arab Emirates, we process personal information in accordance with applicable laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), where applicable.
Who we are
Counsel & Coach is a counselling and coaching practice registered in SHAMS, United Arab Emirates. If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at hello@counselandcoach.com.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number and other contact details.
- Information you provide when completing enquiry or contact forms.
- Information relating to appointments, bookings and communications with us.
- Brief session notes that support continuity of counselling or coaching services.
- Information relating to your wellbeing or personal circumstances that you voluntarily choose to share during counselling or coaching.
- Technical information about your use of our website, including IP address, browser type, device information and website usage data where analytics are enabled.
You are not required to provide sensitive personal information through our website. Any personal or health-related information should only be shared where appropriate to the counselling or coaching relationship.
How we use your information
We use your personal information to:
- respond to enquiries;
- arrange consultations and appointments;
- provide counselling and coaching services;
- maintain appropriate client records;
- communicate regarding appointments, invoices or administrative matters;
- improve our website and services;
- comply with legal, professional and regulatory obligations.
We will only use your personal information for purposes that are compatible with those described in this Privacy Policy.
Legal basis for processing
Where required under applicable law, we process personal information on one or more of the following grounds:
- your consent;
- performance of a contract or taking steps before entering into a contract;
- compliance with legal obligations;
- our legitimate interests in operating and improving our professional practice, provided these interests do not override your rights and freedoms.
Where we rely on your consent, you may withdraw that consent at any time, subject to any legal or professional obligations that require us to retain certain information.
Confidential information
As part of providing counselling or coaching services, you may choose to share personal information relating to your health, wellbeing, relationships or other sensitive matters.
We treat this information with strict confidentiality and use it only for the purposes of providing our services, complying with legal obligations, and maintaining appropriate professional records.
Please also refer to our Confidentiality statement, which explains the limited circumstances in which confidentiality may need to be broken, such as where there is a serious risk of harm or where disclosure is required by law.
Sharing your information
We do not sell or rent your personal information. We may share your information only where necessary:
- with carefully selected service providers who assist us with secure email, scheduling, payment processing or website hosting;
- with professional supervisors or consultants, using anonymised information wherever possible;
- where disclosure is required by law or a lawful request from a competent authority;
- where there is a serious risk of harm to you or another person and disclosure is necessary to protect safety.
Any third-party service providers are expected to handle personal information securely and only for authorised purposes.
Storage and security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. Information is stored using secure, password-protected systems and access is restricted to authorised persons only. While we take appropriate precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
International transfers
Some of the technology providers we use may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that your information receives an appropriate level of protection.
How long we keep your information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and meet professional record-keeping requirements. When information is no longer required, it will be securely deleted or permanently anonymised.
Your rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete information;
- request deletion of personal information in certain circumstances;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent;
- request information about how your personal information is being processed.
To exercise any of these rights, please contact us using the details below.
Cookies and website analytics
Our website may use cookies to improve your browsing experience and to understand how visitors use the site. Where analytics are enabled, information collected is aggregated and does not normally identify individual visitors. You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.
Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices. The latest version will always be available on this page, together with the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Counsel & Coach LLC
Sharjah Media City (SHAMS)
United Arab Emirates
Email: hello@counselandcoach.com
Website: www.counselandcoach.com